We're offering FREE SHIPPING & 60 DAY Returns on all orders.
Foreli.com offers flexible and reliable free shipping with : FEDEX and USPS.
Return Policy:
U.S. and International Customers
1. Please Contact us Via E-mail or Call us at 1-800-680-6309 to get an RAN.We
can't accept any returned merchandise without a RAN number, so be sure
to get one and mark it down. For exchanges and refunds ship the item back with in 60 Days of the purchase.
2. Please read the information on the back of your original shipping
document and enclose it with your purchase in the original packaging.
Re-pack your product with RAN number, original shipping document,
original packaging and – of course – the product you want returned or
exchanged. If you don't have your original shipping document, please
print and complete the .
If you are unable to print this form, please provide us with your name,
address, phone number and order number on a separate piece of paper. We
really need this information to process your return so don't forget to include it. REFUND POLICY
U.S. and International Customers: What You Need to Know
• We inspect all returned items when they arrive.
• Refunds will be in the original form of payment, except for wire transfers, which we will refund with a company check.
• Your refund should arrive within three weeks (usually sooner), after the carrier issues your tracking number.
• Refunds on purchases made with a credit card will only be credited to the same card.
• Unless applicable, delivery charges are not refunded.
• If you return a partial order, we will refund you for the returned items only.
• Refunds will be applied to any unpaid balances first.
• For exchanges and returns, if the product is not found to be
defective, shipping fees may apply and/or a partial refund may be
issued.
SHIPPING POLICIES
Processing Your Order
Once we get your order, we take care of it right away so you
can get your jewelry ASAP! All Foreli orders are processed within 2-7 business days, and then shipped to you immediately, according to
your preferred method of shipping. Keep in mind all of our jewelry is custom made by us to your specifications, processing time varies from 2-7 business days.
All shipping fees are in USD.
Shipping your Order
We Ship For Free WORLDWIDE:
| Standard Shipping |
FREE(Fedex Express)
|
3-5Business Days. |
|
|
|
| Upgrade to Fedex 2Day® |
Rate is calculated
|
2-3 Business Days. |
| Upgrade to FedEx Standard Overnight® |
Rate is calculated |
1-2 Business Days. |
International Shipping:
| Expedited Parcel™ |
FREE
|
5-10 Business Days |
| Expedited Parcel™ |
Rate is calculated at the checkout
|
5-7 Business Days |
| Upgrade to Xpress Post™ |
Rate is calculated at the checkout
|
3-7 Business Days |
| Upgrade to Priority Courier™ |
Rate is calculated at the checkout |
2-4 Business Days |
Before we ship your order, we just need to get your credit card
approved. Our Customer Service department may contact you for additional
information, but only if needed.
Of course rings and customized orders (e.g. Family Jewelry,
Designer or specialty items) may require additional processing time due
to ring sizing and other personalization requirements. We just want to
make sure we get your order perfect.
For your security, high value orders may require a signature
upon delivery. If you can't be available to sign for your package,
please be sure that an adult who is authorized to sign for your package
will be available at the designated shipping address.
For security reasons, we ship to street addresses only, not to PO Boxes or similar addresses.
You'll receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number.
In the event that your order can't be shipped, we'll contact
you within 2 business days to let you know why your shipment has been
held up.
Shipping your Order to APO & FPO destinations
Your order will be shipped via USPS Priority Mail® and
guaranteed to arrive to APO & FPO processing center within 3 to 5
business days. From the point your package reaches the processing center, delivery to you will depend on military postal service.
Exceptions
Family and Personalized Jewelry orders will be shipped out
7-10 business days after order has been submitted due to the
customization work involved. Again, we want to get your order perfect.
Note: Watches, Family and Personalized Jewelry, and the Persona Charms Collection can't be shipped to Canada.
Tracking Your Order
Of course, you'll want to know when your jewelry is going to
arrive on your doorstep so you can plan your weekend outfit accordingly.
That's why we send out an email notification the day your order is
shipped with a confirmation of shipment and a tracking number. This
gives you the ability to track your order at all times until it reaches
you or your recipient's doorstep. Please be advised that depending on
your in box's security settings, our confirmation e-mail may be received
as SPAM. Check your 'SPAM' or 'Junk' mail in box periodically. Also, be
sure to add info@iforeli.com to your Email Address Book to ensure that our
emails make it into your in box.
Order Cancellation
Change your mind? If you want to cancel or change an Foreli
order, for any reason, please contact us and make sure to include your Foreli order number or call
, as soon as possible.
We promise we'll try to stop the order from going through, but
keep in mind that our order-fulfillment system is designed to get
orders shipped and on their way to our customers as fast and as
efficiently as possible. That means that even if you contact our
Customer Service Department immediately after you change your mind about
your order, it might already be in the shipping process. If that
happens, we can't change or cancel an order once its journey to you has
begun. So, if your order can't be canceled, and you still don't love it
after its arrived – just return it to Foreli according to our 60-day money
back return policy. Check the back of your invoice for return policy
details.
Note: Foreli reserves the right to
cancel any order that appears suspect or fraudulent. All fraudulent
transactions will be reported to proper authorities.
Jewelry
At Foreli.com, your complete satisfaction is important to
us. If you're not completely satisfied with your jewelry purchase,
please call customer service 1-800-680-6309 within 60 days from the date of shipping, to arrange for an exchange or refund. Shipping charges will not be refunded.
You
must return items in new or unused condition with all original
packaging and materials included. ‘New or unused condition’ means that
there are no scratches, marks, blemishes, nor any other damage(s) on
the item, and that it has not been sized or altered in any way.
We
will inspect your item upon receipt. If the item has been sized or
altered in any way, or is not in new condition, it will not be accepted
for exchange or refunds, and we will return it to you at your expense.
We
must receive your returned items within 45 days of the original
shipping date. If we receive your item after 45 days of the date of
shipping, or if you did not use our prepaid label, we may refuse the
return and ship it back to you at your expense.
All ‘Free Gifts’
received with purchase must be returned with products which are to be
refunded. Refunds are not granted on products which are not returned
with the Free Gift.
If you are returning merchandise as a result
of (a) error on the part of Foreli.com, or; (b) defective product, we
will exchange it free of charge, or refund the full cost of the
merchandise and shipping charges. When we receive your return, we will
inspect the item and provide a replacement or issue a refund. If the
product is not found to be defective, shipping fees will apply and/or a
partial refund may be issued.
Bridal and engagement rings that
come with an IGI® or GIA® Appraisal Certificate must be returned with
the certificate. If the certificate is not returned with the bridal or
engagement ring, the refund amount will be reduced by 100$ or more
according to replacement cost. If you do not have the certificate,
please advise us so we can quote you the exact price for the
replacement.
Watches
All of our wristwatches undergo
rigorous inspection and stringent quality control checks before being
sent to customers. Please inspect your wristwatch upon receipt (before
removing any factory tape or wearing it) and thoroughly verify that
there are no blemishes, nor damages, and that the timepiece is in
working order. If you receive your watch in less than satisfactory
condition, please contact customer service 1-800-680-6309 begin_of_the_skype_highlighting 1-800-680-6309 end_of_the_skype_highlightingwithin
forty-eight (48) hours to inform us and get a return authorization
number (RAN). When we receive your watch, we will inspect it, and, as
per your instructions, exchange it free of charge or refund the full
cost of the merchandise, including shipping charges.
At
Foreli.com, your complete satisfaction is important to us. If you're not
completely satisfied with any watch you have purchased, please call
customer service 1-800-680-6309 within 15 days of the original shipment
date to request a return authorization number for a full refund or
exchange. We must receive the returned items within 25 days of the
original shipment date. The returned wristwatch must be in new or unused
condition. 'New or unused condition' means that there are no scratches,
marks, blemishes, nor any other damage(s) on the watch, and that it has
not been worn, sized or altered in any way. The 'watch' includes the
bracelet/strap and/or folding buckle, and/or deployment buckle and
clasp. The watch must be returned with all original packaging,
materials, protective tape, manuals and accessories having never been
removed and having been kept perfectly intact.
Please note that
if the watch is sent back to us and received with signs of wear (as
stated above), no credit will be issued and the watch will be returned
to you at your expense.
Non-Returnable Items
Examples of non returnable products include:
* Items which have been abused or modified
* Special orders made to customer specifications
* Products modified as per customer requests
How to Return an Item
U.S. Customers
1.
Please read the information on the back of your original shipping
document and enclose it with your purchase in the original packaging. If
you do not have your original shipping document, please print and
complete the return purchase form. If you are unable to print this form,
please provide us with your name, address, phone number and order
number on a separate piece of paper. We cannot process your return
without this information.
2. Call our Customer Service department at 1-800-680-6309 begin_of_the_skype_highlighting 1-800-680-6309 end_of_the_skype_highlighting
to obtain a return authorization number (RAN). We will not accept any
returned merchandise without a RAN number. For exchanges, Foreli.com
offers free return shipping. For refunds, shipping is at the customer
expense (except for defective products); your refund will be reduced by
$5.50 to cover the shipping cost. In both cases, to ensure a return that
is quick, traceable and secure at minimal cost, we will provide you
with a UPS prepaid return label. We will e-mail this label to you. If
you do not use our prepaid label, we do not guarantee the return will be
processed.
3. Re-pack items to be returned and include your shipping document (or return purchase form).
4. Bring your package to a UPS location for delivery to our return facility.
Canadian Customers
1.
Please read the information on the back of your original shipping
document and enclose it with your purchase in the original packaging.
If you do not have your original shipping document, please print and
complete the return purchase form. If you are unable to print this form,
please provide us with your name, address, phone number and order
number on a separate piece of paper. We cannot process your return
without this information.
2. Call our Customer Service department at 1-800-680-6309 begin_of_the_skype_highlighting 1-800-680-6309 end_of_the_skype_highlighting
to obtain a return authorization number (RAN). We will not accept any
returned merchandise without a RAN number. For exchanges, Foreli.com offers
free return shipping. For refunds, shipping is at the customer expense
(except for defective products); your refund will be reduced by $6.50
(US) to cover the shipping cost. In both cases, to ensure a return that
is quick, traceable and secure at minimal cost, we will provide you with
a Canada Post prepaid return label. We will e-mail this label to you.
If you do not use our prepaid label, we do not guarantee the return will
be processed.
3. Re-pack items to be returned and include your shipping document (or return purchase form).
4. Bring your package to a Canada Post location for delivery to our return facility.
Refund Policy
U.S. Customers
We inspect all returned items when they arrive.
Refunds
will be in the original form of payment, except for wire transfers,
which we will refund with a company check. You can expect to receive
your refund within three weeks, once the carrier issues your tracking
number. In most cases, you may receive your refund sooner, but allow
three (3) weeks because of the time required for return shipping (up to 7
days), item inspection and refund processing when we receive your
return (up to 7 business days), and processing from your bank or credit
card company (up to 5 business days).
* We will refund your money or credit your credit card account for any payments made toward your purchase
* Refunds on purchases made with a credit card will only be credited to the same card.
* Unless applicable, delivery charges are not refunded
* If you return a partial order, we will refund you for the returned items only
* Refunds will be applied to any unpaid balances first
Canadian Customers
We inspect all returned items when they arrive.
Refunds
will be in the original form of payment, except for wire transfers,
which we will refund with a company check. You can expect to receive
your refund within four weeks, once the carrier issues your tracking
number. In most cases, you may receive your refund sooner, but allow
four (4) weeks because of the time required for return shipping (up to
12 days), item inspection and refund processing when we receive your
return (up to 7 business days), and processing from your bank or credit
card company (up to 5 business days).
* We will refund your money or credit your credit card account for any payments made toward your purchase
* Refunds on purchases made with a credit card will only be credited to the same card.
* Unless applicable, delivery charges are not refunded
* If you return a partial order, we will refund you for the returned items only
* Refunds will be applied to any unpaid balances first
Repair Service after warranty period
Jewelry
If your product becomes defective after the warranty period, we can repair it for you at a very competitive price.
First, contact customer service at 1-800-680-6309 begin_of_the_skype_highlighting 1-800-680-6309 end_of_the_skype_highlighting
to initiate the return process. We will then send you a prepaid label
that you can confidently use to send the item to us. This ensures that
your item is safely and promptly returned for repair, at a minimal cost.
Once
we receive your item, we will appraise the damage to estimate the
necessary work and cost of repair. We will then contact you with the
repair cost. If you accept the estimated costs, only then will we charge
your account and proceed with the repair(s). Shipping and handling
costs will be included in your cost estimate.
Please note:
* Silver items are not re sizable or repairable, but we can remount or replace stones
* We cannot give you an estimate for the cost of a repair before we examine your item
Watches
If you need to have your watch serviced or repaired, please see the manufacturer’s detailed instructions
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